Privacy Policy for Green Isle Treks
At Green Isle Treks, we are committed to protecting the privacy and security of the personal data of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our site and services, which include guided walking tours, bespoke travel planning, eco-tourism experiences (hiking, cycling, kayaking), cultural immersion trips, wildlife observation tours, and adventure tourism packages.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, book a tour, create an account, or contact us. This may include your name, email address, postal address, phone number, date of birth, passport details (for international travel requirements), and payment information. For bespoke travel planning, we may also collect dietary restrictions, health information relevant to a tour, and emergency contact details.
- Usage Data: We automatically collect information about how you access and use our website. This may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information.
2. How We Use Your Information
Green Isle Treks uses the collected data for various purposes:
- To provide and maintain our services, including processing bookings and bespoke travel plans.
- To communicate with you regarding your bookings, inquiries, and to provide customer support.
- To process payments for services, ensuring secure transactions.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To improve and personalize your experience on our website.
- To monitor the usage of our service and detect, prevent, and address technical issues.
- To manage emergencies, including health and safety concerns during tours, especially when health information is provided.
3. Sharing Your Information
We may share your personal data in the following situations:
- With Service Providers: We may share your data with third-party companies and individuals who facilitate our service, provide service on our behalf, perform service-related activities, or assist us in analyzing how our service is used (e.g., payment processors, accommodation providers, local guides, transport companies). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Green Isle Treks, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- Business Transfers: If Green Isle Treks is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
4. Data Security
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security as no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
Green Isle Treks will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for instance, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
6. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Green Isle Treks aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us.
7. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By post: Green Isle Treks, 1290 O'Connell Street Lower, Floor 4, Dublin, D01 Y4C5, Ireland
This policy was last updated.